Shipping & Returns

Your order is in good hands, and we are on it!
Below, a few things you might want to know... 



FREE shipping on all orders over $75 (before tax)

When can I expect my order to arrive?

We know waiting for your order can be tough. We send our orders Express Post via Canada Post. Anything in stock will ship out within 48 hours and we will let you know if something is out of stock. Orders placed during the weekend will ship on Monday unless there is a holiday. Packages generally arrive within 5-10 business days of ordering. 

Need your order quick?

We do offer pick up in Simcoe (ON), free of charge if you need your order sooner than 5-10 business days. Please contact us for the address.

 Don't live in Canada? 

Unfortunately at this time we only ship within Canada.


What is your return policy for online purchases?

We believe that you should be fully satisfied with your purchase, rather we hope you are over the moon thrilled with it! If you are not completely satisfied with your purchase, please contact us at so that we can find a solution. Our customers are important to us, and we want you and your dog to fully enjoy your purchase. Send back your item within 14 days of receipt and it can be repaired, replaced, or returned for a full refund. All merchandise should be in its original condition with the original packaging and receipt. Shipping and handling fees are unfortunately not refundable. 

All sale items and items purchased with a discount code during a sale are final and non-refundable.